Anu Reinson

Terms and Conditions

Thank you for your interest in our products. Below you will find the terms and conditions that apply to your purchase at shop.anureinson.com. We recommend that you read the terms through carefully before purchasing. If you do not find the information you are looking for below or if you have any questions please contact me.

ABOUT THE PRINTS
All prints are signed and numbered by hand. Fine art prints are available in two sizes, giclée printed in a limited edition per printed motif and per print size. All art prints are high quality printed with pigment based inks on 100% cotton fine art paper.

Please note that all art prints are sold unframed.

COLOR DISCLAIMER
Due to the calibration differences between computer monitors, tablets and smartphones, etc. we cannot guarantee that colours in the website are fully equivalent to the items’ actual printed colors. The most accurate colors of the prints are seen on the product images not on the styled photos as for these editing photos may change the colors of the print too.

PAYMENT
You can choose to pay either via PayPal or by bank transfer. If you’d like to use bank transfer for paying for your order, please send an email to with the list of prints you’d like to order and we’ll send you the details for bank transfer.

DELIVERY
All orders are packed carefully and sent from Tartu, Estonia and can be shipped worldwide. Shipping costs will appear on the order confirmation before making the payment. All prints are delivered as a parcel post with a tracking code, final delivery will be made by your local postal service.

Please note that when your order is returned to us because we were provided incorrect delivery address or if you forget to pick up your package in time, you will be responsible for the return shipping and the extra delivery cost to cover a second delivery attempt, before we can resend your order.

We carefully pack prints in protective tubes to be sure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please inform us immediately at anu@anureinson.com.

CUSTOMS DUTY
If you order from a country which is a member of the EU no customs duty will be added in accordance with the rules of free movement of goods. If you order from a country outside the EU local taxes and duties may be added, for which we cannot be responsible. Please note that this could involve some delay of delivery of the parcel, as the goods are retained by the customs. All additional costs are paid by the customer and will not be accepted as a cause of returning ordered products.

RETURN POLICY
If you change your mind you can return your order by notifying me within 14 days from the day that you received the package. Products must be returned in unused and original condition using the original packaging. Please note that prints which have been damaged (with fingerprints, smudges, etc.) during your handling of them can not be refunded - please read our instructions for handling prints to avoid damage to them. If you wish to return your order, please contact me before returning your order and I will send you the information how to return and where to send the package. Send an email containing your name, order number, address and the reason for returning to anu@anureinson.com.

Products must be returned within 14 days from the date of the withdrawal notification, returning the products is t your expense. It is recommended to return the goods as a parcel with a Track & Trace number as this guarantees that the items will arrive at their destination. Please remember to keep your tracking number as a documentation that the items have been sent. We may retain the refund until we have received the returned items or until we have received documentation that the items have been returned.

If a returned item is shipped from a country outside the EU, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. I am not responsible for any customs charges of the returned parcel. Any charges incurred are the responsibility of the customer and will be deducted from the refund.

When we have received the items and approved the return we will transfer the full purchase amount to the account used for making the payment within 14 business days. If you return all items in your order we will refund the original shipping costs, if you however only return part of your order we will only refund the items cost.

COPYRIGHT
The content on this website is protected by intellectual property rights and belong to Anu Reinson. Any material on this site including art prints and photos may not be reproduced, and it may not be used commercially without referring to Anu Reinson.

PRIVACY POLICY
The data we collect from you to complete your purchase is following: Name, Address and Email address. We collect this information only for delivering the items you order and to offer you the best possible customer service. The data you provide is treated in careful accordance with all current privacy regulations.
You are responsible for the personal data that you provide is correct and complete.

GENERAL INFORMATION
shop.anureinson.com is operated by a company registered in Estonia under registration number 14015666.

Contact address:
Anu Reinson
Selleri 12-6
51007, Tartu
Estonia

Phone: +372 58100518.

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